Terms and Conditions PH8 — Platform Usage Guidelines

These Terms and Conditions take effect from 1 January 2026 and supersede all previous versions. ph8 reserves the right to update or amend these terms at any time with reasonable notice to members via email or in-platform notification.

By continuing to use the platform after any amendments, you automatically accept the updated terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Terms and Conditions.

These terms cover all aspects of using the ph8 platform, including the website, mobile app, customer support services, and all features and functions provided by ph8 from time to time.

To register and use the ph8 platform, you must meet all of the following requirements without exception:

• Aged 18 years and above at the date of registration and throughout the period of platform use.
• Is an individual with full legal capacity to enter into binding agreements.
• Not a resident or citizen of any territory where online gaming is fully prohibited by local law.
• Is not currently on any self-exclusion list or prohibition list issued by any regulatory body.
• Has never held a ph8 account that was closed due to a previous terms violation.

PH8 reserves the right to request proof of age verification at any time. If a member is found to be ineligible, the account will be suspended immediately and any remaining balance will be returned upon completion of the review process, subject to anti-money laundering policy.

Each individual is only permitted to hold one account only on the ph8 platform. Holding multiple accounts is strictly prohibited and may result in the closure of all related accounts and the forfeiture of all balances and bonuses.

During registration, you are required to provide true, accurate, and complete information including:

• Full name as per identity card or passport
• Exact date of birth
• An active email address that belongs to you
• A reachable contact number
• Current residential address

PH8 carries out a Know Your Customer (KYC) process that requires identity document verification before the first withdrawal is processed. Accepted documents include a valid Malaysian identity card, passport, or driving licence. The KYC process is typically completed within 24 business hours.

Any changes to account information such as email address or phone number must be updated through the account settings section and supported with the relevant documents where required. You are responsible for ensuring your account information remains current and accurate.

PH8 accepts deposits via a range of payment methods popular among Malaysian users, including direct bank transfers to major local banks, widely accepted e-wallets, and supported digital payment methods. The full list of payment methods is available on the platform's deposit page.

A few important points about deposits you should know:

• The minimum deposit amount is as specified for each payment method and may change from time to time.
• All deposits must come from an account or source that belongs to you. Third-party deposits are not accepted.
• PH8 does not charge any processing fees on deposits. However, your payment service provider may impose certain charges.
• Deposits are typically credited to your account within under 2 minutes after a successful transfer is confirmed.
• If a deposit is not received within the expected timeframe, please contact our support team with proof of transaction for immediate investigation.

PH8 is committed to processing all valid withdrawal requests within the stipulated timeframe. Withdrawals are typically processed within 15 to 30 minutes after all verification requirements have been met.

The withdrawal conditions that must be met are as follows:

• The account must have completed the full KYC process.
• The first withdrawal must be made to the same bank account or e-wallet used for the original deposit.
• Any associated bonus wagering requirements must be fully met before a withdrawal is processed.
• The minimum and maximum withdrawal limits are as specified and can be referenced on the platform's withdrawal page.
• Withdrawals to third-party accounts will not be processed under any circumstances.

PH8 reserves the right to request additional documents for anti-money laundering (AML) compliance purposes before processing withdrawals that exceed certain limits. This is standard procedure followed by all responsible financial platforms.

If you experience any issues with your withdrawal, ph8's Malaysian-speaking support team is available 24 hours a day, 7 days a week to resolve the matter as quickly as possible.

PH8 offers a variety of bonuses and promotions to members from time to time. Each bonus and promotion is subject to specific terms and conditions set for that promotion and should be read carefully before acceptance.

The general policy applicable to all PH8 bonuses is as follows:

• Each player is eligible to claim each type of bonus once only, unless otherwise stated.
• All bonuses are subject to wagering requirements that must be met before a withdrawal is permitted.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• PH8 reserves the right to void any bonus obtained through fraudulent means or abuse of the promotions system.
• The use of automated software or methods to exploit promotions is strictly prohibited.
• Bonus values are displayed in Malaysian Ringgit (MYR) and all transactions are processed in MYR.

All games available on the ph8 platform operate according to specific rules set for each game. It is the player's responsibility to understand the rules of each game before placing a wager.

The general principles governing all games on ph8 are as follows:

• All games use a Random Number Generator (RNG) that is independently certified and tested to ensure fairness.
• Game results are final and cannot be disputed unless there is verifiable evidence of a technical failure.
• In the event of a technical disruption during a game, ph8 will endeavour to restore the game to its original state. If this is not possible, the wager will be returned to the player.
• Minimum and maximum betting limits are set for each game and must be strictly observed.
• PH8 is not responsible for losses arising from internet connection failures on the player's end.

For progressive jackpot games, the prize amount displayed is an estimate and the actual value at the time of winning may vary. All jackpot wins will be verified and paid out within the stipulated timeframe once verification is complete.

PH8 expects all members to interact with the platform and fellow players in a responsible, respectful, and honest manner. The following behaviours are strictly prohibited and may result in account closure:

• Use of bots, automated tools, or any artificial means to play or manipulate games.
• Collusion between multiple players to manipulate game outcomes or exploit the bonus system.
• Use of unauthorised information or methods to gain an unfair advantage over other players.
• Attempting to hack, breach, or disrupt the platform's technical infrastructure.
• Use of illegally obtained funds for deposits or any form of money laundering.
• Sending threats, abusive language, or offensive content through any ph8 communication channel.

PH8 operates a sophisticated fraud detection system running around the clock to identify suspicious behaviour. All players are monitored fairly and any action will only be taken based on solid evidence.

PH8 reserves the right to suspend or close any account for reasonable causes including, but not limited to, terms violations, suspected fraud, or at the request of a regulatory authority. In most cases, notice will be given before any action is taken.

Players may also request to close their own account at any time through the account settings section or by contacting the support team. Prior to closure, all pending wagering requirements will be cancelled and any eligible balance will be returned to the player.

In cases of self-exclusion requested by the player for responsible gaming reasons, PH8 will ensure the account remains inaccessible for the requested period, and additional measures will be taken to prevent re-registration during that time.

PH8 is committed to protecting the privacy and security of all members' personal data. The collection, processing, and storage of personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

Data collected by PH8 is used solely for account management, transaction processing, regulatory compliance, and service improvement. PH8 will not sell, rent, or share your personal data with third parties without your explicit consent, except where required by law.

For more information on how ph8 collects, uses, and protects your personal data, please refer to Privacy Policy ours in full.

The ph8 platform is provided on an "as is" and "as available" basis. While ph8 strives to ensure the platform operates seamlessly at all times, we cannot fully guarantee operation free from interruptions or technical errors.

PH8 shall not be liable for:

• Losses resulting from technical failures beyond PH8's control, including internet disruptions, third-party server failures, or natural disasters.
• Indirect, incidental, or consequential losses arising from use of the platform.
• Losses resulting from unauthorised access to your account caused by your own negligence in maintaining password security.
• Changes in laws or regulations affecting the availability or operation of the platform in certain regions.

In all circumstances, PH8's maximum liability to you shall not exceed the total net deposits you have made in the 30 days preceding the event giving rise to the liability claim.

PH8 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of material changes will be provided via email or in-platform notification at least 7 days before the amendment takes effect, except in urgent circumstances requiring immediate action.

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising in connection with these terms or the use of the ph8 platform shall first be resolved through negotiation. If negotiation fails, the dispute will be resolved through an arbitration process agreed upon by both parties.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be reinterpreted to the minimum extent necessary to make it valid, and the remaining provisions will continue in full force and effect.